Your
Operations Success Partner in Vietnam

About SOSP Consulting Group

Founded in 2024, SOSP Consulting Group is a research-backed Operations Consulting firm that helps businesses in Vietnam streamline processes, optimize costs, and scale with confidence. Grounded in market insights, we ensure every operational strategy is aligned with customer needs and business goals.

While our current focus is on the Vietnamese market, we operate remotely and are building toward long-term consulting coverage across APAC, Europe, and North America.

Beyond consulting, we foster a thriving professional network - Vietnam Retail and F&B (VRF) —a space to connect, learn, and collaborate. Through events, workshops & industry updates, we empower entrepreneurs to build lean, resilient businesses and forge meaningful partnerships.

At SOSP, we champion ethical, compliant, and innovation-driven practices, guiding businesses through market complexities and operational efficiency—every step of the way.

Learn more about VRF:

https://www.sospgroup.com/post/launching-our-new-community-vrf-vietnam-retail-f-b

Empowering Vietnam-based FDI Startups, SMEs through effective operations and strategic connections!

1.Operations Consulting & Training

- Operations Project Management (Lean Six Sigma)

- Process Excellence

- Cost Optimization

2. Market Research

3. B2B Networking & Branding

Want to explore our event? Click here https://www.sospgroup.com/event

#Efficiency #CostSavings #Growth

“I have been doing business in Vietnam for 9 years, how wish i could have met such a team like SOSP at the beginning! Miss Harley's high working efficiency will surely give you a different impression about Vietnam. Good logic, good communication, good time management, full of energy plus rich experience is what left in my mind about their profession."

Gary Zhang (China)

Insights & Articles

Diagram illustrating Overall Equipment Effectiveness (OEE) formula and components: Availability, Performance, Quality

How Effectively Are You Using Your Resources? (0 > 1: Poor → Perfect)

Discover how CEOs in Vietnam can measure and improve resource effectiveness using the proven OEE metric adapted for service sectors. Learn practical Lean strategies to boost team performance, reduce waste, and stay competitive — without jargon. Book a consultation with SOSP Consulting Group to unlock your company’s full potential.

Infographic summarizing the 8 types of hidden wastes in business operations (Defects, Overproduction, Waiting, Non-utilized talent, Transportation, Inventory, Motion, Extra processing) and how Lean Thinking helps eliminate them to reduce costs, improve customer satisfaction, and boost efficiency.

8 Hidden Wastes That Leak Profit Daily (And How Lean Thinking Helps You Eliminate Them)

Discover how Lean and Six Sigma methodologies help businesses cut costs and boost efficiency. While Six Sigma projects can reduce expenses by 20% to 50%—depending on project scope, industry, and implementation maturity—Lean initiatives typically deliver up to 30% operational savings without extra investments. Learn how these proven approaches drive customer satisfaction, employee engagement, and long-term competitive advantage.

A strategic framework showing four core sources of customer complaints—internal support channels, public platforms, social conversations, and offline feedback—used to transform complaints into business improvement opportunities.

Turning Complaints into Continuous Improvement: How Customer Service Can Drive Business-Wide Change

Every complaint tells a story—but too often, that story stays buried in CS tickets or review platforms. For scaling businesses, complaints are more than isolated frustrations—they're signals of inefficiencies, product gaps, and brand misalignments. In this article, we break down the four key sources of customer complaints and show how leaders can use them to drive cross-functional improvement, not just reactive fixes.