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The Hidden Cost of Bad Business Processes for FDI SMEs and Startups in Vietnam
Did you know that businesses lose an average of 20-30% of their revenue due to inefficient business processes?

Hieu Do
4 days ago4 min read
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Top 5 Process Cloud Tools for SMEs and Startups: Free to Paid Options
Running a small or medium-sized enterprise (SME) or startup in Vietnam’s fast-paced retail or F&B sectors is exciting but challenging. Disorganized processes, like slow inventory updates or misaligned teams, can hold you back. Process cloud tools help you map, manage, and streamline your workflows, saving time and boosting efficiency.

Hieu Do
Apr 174 min read
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Streamline Your Retail FDI SME with Clear Process Mapping: Swimlane Diagrams
In this article, we’ll break down what swimlane diagrams are, why they’re a game-changer for retail SMEs, how they beat chaotic processes, and how you can create one yourself. Plus, grab our free swimlane diagram template to kickstart your journey to operational excellence!

Hieu Do
Apr 126 min read
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U.S. imposes 46% tariffs: Businesses shift direction, seek opportunities with new giants India, Middle East...
Negotiations are still open, but Vietnam is among the countries subject to the highest tariffs—46%—posing major challenges for businesses. T

Hieu Do
Apr 104 min read
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Why Process Improvement Is Key To Business Success: A Message to CEOs and COOs
In today’s fast-paced and uncertain market, successful companies aren’t just built on great products—they’re built on great processes.

Hieu Do
Apr 92 min read
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How Toyota and GE Mastered Success with Lean Six Sigma—Insights for Non-Ops Leaders Like You
You’ve built your business with grit, and this story mirrors that—turning challenges into opportunities, just like Toyota and GE did.

Hieu Do
Apr 74 min read
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How Small Retail Brands Can Use the Pareto Principle (80/20 Rule) to Reduce Return Orders and Boost Sales
Returns are one of the hidden killers of profit for small retail businesses. While it’s tempting to treat every return as an isolated case,

Hieu Do
Mar 293 min read
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Why Your Restaurant Might Be Losing Money—and How Operational Excellence Can Fix It
Operational Excellence (OpEx) isn’t just a corporate buzzword. In the context of restaurants and F&B businesses, it simply means..

Hieu Do
Mar 273 min read
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How Rolled Throughput Yield (RTY) Can Optimize Operations for retail SMEs
For Operations Managers and COOs in retail SMEs, operational efficiency is a key driver of success. Yet, many businesses unknowingly suffer

Hieu Do
Mar 243 min read
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Enhancing Order Processing Efficiency for a Midsized Cosmetics Company in Vietnam
A midsized cosmetics company in Vietnam, specializing in skincare and beauty products, was experiencing inefficiencies in its order processi

Hieu Do
Mar 202 min read
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How Lean Six Sigma Can Transform Your FDI SME in Vietnam
Vietnam's fast-growing economy presents both opportunities and challenges for SMEs. Companies that optimize their processes early will be th

Hieu Do
Mar 193 min read
8 views
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![[Case Study] Winning Back Clients: Customer Feedback Analysis for a Top B2B Trading company](https://static.wixstatic.com/media/ff0a5f_f8d14633f0d045ebb1cf962241356ec6~mv2.jpg/v1/fill/w_333,h_250,fp_0.50_0.50,q_30,blur_30,enc_avif,quality_auto/ff0a5f_f8d14633f0d045ebb1cf962241356ec6~mv2.webp)
![[Case Study] Winning Back Clients: Customer Feedback Analysis for a Top B2B Trading company](https://static.wixstatic.com/media/ff0a5f_f8d14633f0d045ebb1cf962241356ec6~mv2.jpg/v1/fill/w_454,h_341,fp_0.50_0.50,q_90,enc_avif,quality_auto/ff0a5f_f8d14633f0d045ebb1cf962241356ec6~mv2.webp)
[Case Study] Winning Back Clients: Customer Feedback Analysis for a Top B2B Trading company
Why Are Clients Leaving? A Data-Driven Case Study
A top B2B textile trader faced declining sales, losing clients to competitors...

Hieu Do
Feb 53 min read
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